Practical help for using PetCareDB.com - fixing listing details, reporting problems, sorting out account issues, and knowing what happens after you contact us.
Suggest an edit on a listing
Spotted an incorrect phone number, wrong hours, or an outdated address? You don't need to email us for routine corrections.
- Open the listing page for that pet care provider.
- Sign in if you aren't already (edit suggestions need an account).
- Use Suggest an edit and describe what should change.
Your suggestion goes to our moderators. If it's approved, our team reviews and applies the change manually - it is not updated automatically. Owners can't use Suggest an edit on their own listing - see Support for Businesses to ask us for help correcting details.
Report reviews, photos, promotions or events
If content breaks the rules - spam, abuse, fake reviews, stolen photos, or anything else that shouldn't be on the site - report it from the listing itself.
- Find the review, photo, promotion or event on the listing.
- Use the report option next to that item.
- Tell us what's wrong in a sentence or two.
A moderator reviews the report. We either remove the content, leave it up, or follow up if we need more detail. You won't always get a public reply on the listing, but serious reports are prioritised.
Account and sign-in problems
- Forgot your password? Use forgot password and follow the email link.
- Can't access your email? Contact us from another address and explain which account you need help with.
- Wrong site or missing membership? Your FrontOfWeb Directories account works across our directory brands. Check My Sites after you sign in, or see the FAQ on network accounts.
- Favourites or contributions missing? Confirm you're signed in with the same email you used before. If they still don't show, contact us with the listing or contribution details.
What to expect when you contact us
Use the form that matches your situation so we can route it correctly:
- Contact us - account help, listing questions, claims that are stuck, or anything that doesn't fit the other forms.
- Report a bug - something broken or behaving oddly. Include the page address and what you were doing if you can.
- Site feedback - ideas and suggestions for making PetCareDB.com better.
We read every submission. Response times vary with volume; include enough detail (URLs, screenshots described in words, account email) so we don't have to ask twice.
For pet care provider owners
Claiming, verification, and day-to-day listing management have their own guides:
- Claim a Listing - how to claim, how we verify ownership, and tracking a pending claim.
- Support for Businesses - owner support form for listing help, claims, and common owner questions.
- My Businesses - your claimed listings and pending claims while signed in.
Accessibility barriers
If any part of the site is hard to use with your device or assistive technology, tell us - see our accessibility statement for how we work and how to report barriers.
Quick answers
Short Q&As live in the FAQs (visitors / businesses). If you're stuck after reading this page, send us a message.